Delivery Charges are as follows:-
Your order should arrive in three to five working days. Our couriers need your signature on delivery, so please make sure someone is in to take delivery.
Next day delivery costs £9.99 (if ordered before Noon, excluding bank holidays or the weekends). Next day orders placed at the weekend will be processed on the following working day.
Local delivery is free when you live within a 5 mile radius of Crafty 4 Art and the amount of the order is over £10. Deliveries will be made between the hours of 6pm and 8pm on Tuesday and Thursday respectively.
Please call our Customer Services team if your order has not arrived within 28 days with the order reference number from your confirmation email.
Contact our Customer Services Team on 01253 733 821 from Monday to Friday, between 10am and 5pm. Or email the Customer Services Team.
We do not offer international delivery. We deliver standard delivery to:-
Some goods cannot be returned by post because of legal restrictions. They include:-
It’s easy! Just take your delivery note and the product you want to return to Crafty 4 Art and tell them that you bought it online. Make sure you also take your PayPal receipt so the payment can be refunded. We will not refund is cash for legal reasons. You will find a map on our contact page.
Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Crafty 4 Art,
3 South Westby Street
If you’re not 100 percent satisfied with your purchase, you can return your order by post or to one of our stores for a full refund (less the postage cost) or exchange.
If you would like a refund, once we have received your return we will process your refund and a credit will be applied to the original payment method within ten working days.
Our Refund Policy runs alongside your rights under the Distance Selling Regulations.